𝐹𝐴𝑄𝑠
WHICH PUP PARTNERS DO WE DONATE TO?
BEST FRIENDS, C.A.R.E. MEDICAL FUND, ISWMP
WHAT IS THE SIZING OF SHIRTS/CREWNECKS?
ALL T-SHIRTS AND CREWNECKS ARE UNISEX SIZING- FOR AN OVERSIZED FIT I RECOMMEND SIZING UP 1 OR 2 SIZES DEPENDING HOW BIG YOU WANT YOUR SHIRT/CREW. I AM 5'2'' AND WEAR A LARGE FOR AN OVERSIZED LOOK.
WHEN WILL MY ORDER SHIP?
ON AVERAGE IT TAKES US 3-5 BUSINESS DAYS TO PROCESS + SHIP OUT YOUR ORDERS, HOWEVER CUSTOM ITEMS MAY TAKE ANYWHERE FROM 2-3 WEEKS. WE APPRECIATE YOUR PATIENCE AND UNDERSTANDING- VENTURE PUP IS A ONE WOMAN TEAM AND WORKING HARD TO GET OUT YOUR HAPPY THINGS! PLEASE EMAIL US IF YOU HAVE ANY CONCERNS AT HELLO.VENTURE.PUP@GMAIL.COM
DO YOU OFFER INTERNATIONAL SHIPPING?
WE DO! ALTHOUGH WE DO CHARGE LIVE USPS RATES FOR INTERNATIONAL SHIPPING DUE TO IT'S HIGHER PRICE. WE KNOW IT CAN BE EXPENSIVE BUT ALSO LOVE THAT OUR INTERNATIONAL FRIENDS ARE WANTING SOME VP GEAR. PLEASE ALLOW 1-2 MONTHS FOR YOUR INTERNATIONAL PACKAGE TO ARRIVE AT THIS TIME. MOST ORDERS DO TAKE ABOUT 28-38 DAYS. ALSO, CUSTOM FEES MAY APPLY TO RECEIVE YOUR ITEM IN YOUR COUNTRY- THE CUSTOMER IS RESPONSIBLE FOR THIS CUSTOM FEE!
WHEN WILL I RECEIVE TRACKING?
YOU WILL RECEIVE A TRACKING EMAIL ONCE YOUR ORDER IS PROCESSED! ONCE YOU RECEIVE THE EMAIL, PLEASE WAIT 1-2 BUSINESS DAYS IN ORDER FOR THE PACKAGE LOCATION TO UPDATE IF YOU DO NOT SEE IT RIGHT AWAY!
MY ORDER TRACKING HAS BEEN STUCK/MY PACKAGE IS LOST. WHAT DO I DO NEXT?
ONCE WE SHIP OUT YOUR ORDER, WE ARE NO LONGER ABLE TO HELP WITH YOUR LOST PACKAGE! PLEASE REACH OUT TO YOUR LOCAL USPS, FEDEX, ETC. FOR MORE INFORMATION ON YOUR PACKAGES LOCATION.
WHAT DO I DO IF MY ORDER ITEMS ARRIVE DAMAGED?
IF AN ITEM ARRIVES DAMAGED, PLEASE REACH OUT TO HELLO.VENTURE.PUP@GMAIL.COM WITH A DESCRIPTION AND ANY PICTURES YOU CAN TAKE OF THE DAMAGED ITEM. FROM THERE WE WILL EVALUATE THE DAMAGE AND MAKE SURE EVERY THING IS TAKEN CARE OF!
WHAT HAPPENS IF MY ORDER WAS RETURNED TO SENDER DUE TO AN INCORRECT ADDRESS?
IF YOUR ORDER WAS RETURNED BACK TO US DUE TO AN INCORRECT ADDRESS, OR IF YOUR ORDER REQUIRES A NEW ADDRESS, YOU WILL BE REFUNDED FOR YOUR ORDER MINUS THE COST OF SHIPPING AND UP TO A $5 SERVICE FEE. THE REFUND WILL BE GIVEN AS A GIFT CARD.
HOW MANY PETS CAN FIT ON ONE SHIRT?
UP TO 4 PETS! 1 PET WILL BE PLACED ON YOUR LEFT CHEST, 2 OR MORE WILL BE PLACED SMALLER IN THE CENTER.
CAN YOU DRAW ANY TYPE OF ANIMAL?
YES! ALL PETS ARE WELCOME AS LONG AS THE EARS ARE DISTINGUISHABLE.
WHAT ARE THE BEST PHOTOS TO SEND?
HIGH QUALITY, UNFILTERED, CLOSE UP, GOOD LIGHTING, FACING STRAIGHT ON
DO WE RECEIVE A PROOF FOR CUSTOM EARS?
YES! YOU WILL RECEIVE ONE PROOF. YOU WILL GET ONE REVISION AND YOU WILL NEED TO ANSWER WITHIN 48 HOURS OR YOUR ORDER MAY BE SHIPPED AS IS.
HOW DO I GET A TATTOO OF MY CUSTOM DOG EARS?
YOU WILL NEED TO PURCHASE OUR DIGITAL FILE.